The meteoric rise of artificial intelligence (AI) has raised questions about the responsible use of the technology. This apprehension could serve as a notable hurdle in integrating AI into business operations, potentially impeding its enormous potential to drive productivity, as well as stimulate organizational and societal growth.
Fortunately, businesses can implement clear strategies and policies to help alleviate current AI-related concerns among both their employees and customers. A recent EY survey of 1,000 employees who work a desk/office job and are at least somewhat familiar with AI sheds light on some of the anxieties surrounding AI. It also offers viable approaches organizations can consider implementing to address employee and customer concerns.
Leaders need to have a deeper understanding of what drives employee anxiety about AI so they can take steps to reduce it. Most importantly, they need to replace uncertainty with the confidence that their organization is using technology securely, responsibly, and ethically. This includes more training, communication, and transparency.
Methodology
Ernst & Young LLP (EY US) commissioned a third-party vendor to conduct the AI Anxiety in Business Survey. The online survey was performed among 1,000 Americans who work an office/desk job, either full- or part-time, and are at least somewhat familiar with AI. The survey was conducted between October 5-16, 2023. The margin of error for the total sample is +/- 3 percentage points. The survey does not include EY employees as respondents.
The views reflected in this article are the views of the author and do not necessarily reflect the views of Ernst & Young LLP or other members of the global EY organization.
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