Best use: fast answers to general questions
Like ChatGPT: quick speed, good conversational quality, hallucinations
Unlike ChatGPT: failure to respond at times
Homebuying platform DwellWell announced Dwelly, their Chat-GPT powered AI tool, on June 1. It’s embedded in the website’s homepage and gives several suggested prompts below the text box, like ‘How do I find a real estate agent?’ and ‘How do I get pre-approved?’
DwellWell developed the tool to answer their customers’ home buying questions. Sam Carow, the company’s chief technology officer said it’s meant to serve as an alternative to Google, where many mortgage and real estate search results lead to company blog pages.
“That can lead to biased information,” she said. “You can feel like you’re not really getting the full story and you have to end up doing a lot of that research on your own.”
And though Dwelly is powered by ChatGPT, it uses more accurate home buying information because the DwellWell team embeds the bot with information from their website. DwellWell doesn’t use it internally yet, but Carow said that’s where she wants to bring it next: “assisting with a lot of the nitty gritty, boring paperwork that comes with home purchases.”
The software has some quirks though. Because it was developed using GPT-3, it struggles with hallucination: when asked about its privacy policy, Dwelly sent back a link that led to a home organization service also named DwellWell.
Now, when asked the same question, it sends the correct link and key points from the policy. Carow and Mario Pena, their senior software engineer, said this is because they closely monitor Dwelly, flagging any incorrect responses.
“We’re very quick to try to mediate that and just embed more information,” Pena said. “So that way, next, any other user will be able to get the right information each time, and we do a lot of testing ourselves.”
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