Frontier Overhauls Pricing Model and Other Changes
Frontier Airlines announced today an overhaul to its pricing model. The airline is making several changes such as dropping change fees, adding fare classes, bringing back live phone support and more.
“Today marks the beginning of a new era for Frontier – one with transparency in our prices, no change fees and the lowest total price,” said Frontier’s Chief Executive Officer Barry Biffle. “This is ‘The New Frontier’ and we are committed to offering more than the lowest fares – we deliver the best price for all the options you want and the customer support you need, when you need it. No gimmicks, just really low prices and good customer service.”
Some of these changes include:
- Clear, Upfront Pricing and Options: New Economy, Premium, and Business options include benefits like no change fees, bags, seat assignments, and more.
- No Change Fees: Zero change or cancellation fees for Economy, Premium, and Business customers, offering greater flexibility.
- Expanded Customer Benefits and Support: Flight credit expiration extended to 12 months, enhanced live phone support, and more.
- ‘For Less’ Price Guarantee: Customers who find a lower price elsewhere can receive 2,500 FRONTIER Miles.
Check out more details below.
Four Fare Classes
Frontier now provides four distinct options – Basic, Economy, Premium, and Business – each clearly presented at the start of the booking process. here are the details for each fare class:
- Business: Designed for travel luxury, this option offers UpFront Plus seating with additional space and comfort (subject to availability), including a guaranteed empty middle seat at the front of the aircraft. This premium option also includes a carry-on bag, two checked bags with an increased 50-pound weight allowance, and first-to-board priority boarding (Board First) with guaranteed overhead bin space.
- Premium: Built for comfort, this option offers a premium seat assignment (subject to availability), along with a carry-on bag and first-to-board priority boarding (Board First) with guaranteed overhead bin space.
- Economy: Provides all the essentials for a streamlined travel experience with a carry-on bag and a standard seat assignment, offering a balance between affordability and convenience.
- Basic: Perfect for budget travelers, this option includes a personal item, with additional amenities available for purchase, providing flexibility and savings.
No Change Fees
Frontier Airlines is eliminating change and cancellation fees for customers who select Economy, Premium, or Business bundles, underscoring Frontier’s commitment to meeting customer expectations for flexible, stress-free travel options. The lowest-price Basic tickets do not qualify.
Enhanced Customer Service
- Extended Validity of Flight Credits: Frontier has increased the validity of flight credits issued on or after May 17 from three to twelve months, giving customers greater flexibility.
- Additional Support Options: Frontier is reintroducing live phone support (which it dropped in 2022) for customers within 24 hours of their flight or those with Elite status. Further, a new callback service will soon be available for other inquiries, ensuring that expert assistance is just a call away.
- Improved Communication and Technology: This year, Frontier is enhancing both its technology and communication. They’re updating the app and website to simplify your travel planning.
‘For Less’ Price Guarantee
Frontier is also introducing the “For Less” guarantee. If a customer finds a lower price for a comparable flight on the same route and date, Frontier will award the customer 2,500 FRONTIER Miles after they have completed their journey with Frontier. This guarantee ensures that customers always receive the best deal possible when flying with Frontier.
Full conditions of the guarantee can be found here on the airline’s website.
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