Department of Transportation Launches Delta Probe
Delta Air Lines continues to cancel and delay flights following Friday’s global software outage, standing in stark contrast to other airlines which were affected by the technical glitch. Most of them resumed normal operations just after 24 hours.
On Monday, Delta canceled or delayed more than 2,900 flights, according to the flight-tracking website FlightAware. On Tuesday another 2,175 flights were affected, and today there are already 853 canceled or delayed flights as of 9AM ET.
Now, the U.S. Department of Transportation has opened an investigation into the recent flight disruptions, citing “the high volume of consumer complaints” the department has received against Delta.
We opened an investigation into Delta Air Lines to ensure they comply with our passenger protection laws during recent widespread disruptions.
All airline passengers have a right to be treated fairly, and the Biden-Harris Administration is taking action to uphold that. pic.twitter.com/ulfD4aG1VP
— U.S. Department of Transportation (@USDOT) July 23, 2024
The agency urged affected passengers to report if “Delta — or any airline — hasn’t followed USDOT passenger protection rules, and you have been unable to resolve the issue with the airline”.
On Monday, Delta Air Lines CEO Ed Bastian said that the airline has been working to restore the software that tracks and schedules its flight crews. However, he noted that it may take a few days to fully restore the airline’s operations.
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