Delta Continues to Cancel Flights
As of Monday morning, Delta Air Lines has canceled more than 5,000 Delta and Delta Connection flights since the initial global technology outage early Friday morning. Delta says its teams are working to recover systems and restore operations.
Delta stands out from other airlines and companies that recovered within about 24 hours of the initial tech issues. The Atlanta-based airline is on a full-blown meltdown instead.
On Sunday, Delta CEO Ed Bastian apologized in a letter to customers and gave an explanation of why his airline has been more severely affected than other companies and has struggled to recover.
He said that “the issue impacted the Microsoft Windows operating system. Delta has a significant number of applications that use that system, and in particular one of our crew tracking-related tools was affected and unable to effectively process the unprecedented number of changes triggered by the system shutdown. Our teams have been working around the clock to recover and restore full functionality.”
He also added that Delta has issued a travel waiver to enable you to make a change to your itinerary at no charge.”
Aviation experts told NYT that Delta’s strategy in the wake of the software outages differed from that of other major U.S. airlines. Rather than leaning more heavily on delays, the airline canceled many flights. Another issue working against Delta is that its main hub, Hartsfield-Jackson Atlanta International Airport, is the busiest airport in the world.
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